Refund & Returns

At Catchy Court, customer satisfaction is our priority. Due to the nature of frozen, perishable, and food products, we follow a strict yet fair return policy.

Returns

We do not accept returns once the product has been delivered, except in the following cases:

  • Damaged product received
  • Wrong product delivered
  • Product expired at the time of delivery

Refund Eligibility

To be eligible for a refund:

  • The issue must be reported within 24 hours of delivery
  • Clear images or videos of the product must be shared
  • The product must be unused and in original packaging

Refund Process

  • Once approved, refunds will be processed within 5–7 business days
  • Refunds will be credited to the original payment method
  • COD refunds will be processed via bank transfer

Non-Refundable Items

  • Products damaged due to customer mishandling
  • Delays caused by incorrect address or unavailability of customer
  • Taste preference or change of mind

Order Cancellation

  • Orders can be canceled before dispatch only
  • Once shipped, cancellation is not possible

Important: Please Check Your Order at the Time of Delivery

Please carefully check all items in your order at the time of delivery, while the delivery partner is present. If any item is missing, damaged, or incorrect, please inform the delivery partner immediately and report the issue to us at the time of delivery.

Please carefully check all items in your order at the time of delivery, while the delivery partner is present. If any item is missing, damaged, or incorrect, please inform the delivery partner immediately and report the issue to us at the time of delivery.

Support

For refund or return requests, contact support@catchycourt.com or WhatsApp our support team.