Refund & Returns

At Catchy Court, customer satisfaction is our priority. Due to the nature of frozen, perishable, and food products, we follow a strict yet fair return policy.

Returns

We do not accept returns once the product has been delivered, except in the following cases:

  • Damaged product received
  • Wrong product delivered
  • Product expired at the time of delivery

Refund Eligibility

To be eligible for a refund:

  • The issue must be reported within 24 hours of delivery
  • Clear images or videos of the product must be shared
  • The product must be unused and in original packaging

Refund Process

  • Once approved, refunds will be processed within 5–7 business days
  • Refunds will be credited to the original payment method
  • COD refunds will be processed via bank transfer

Non-Refundable Items

  • Products damaged due to customer mishandling
  • Delays caused by incorrect address or unavailability of customer
  • Taste preference or change of mind

Order Cancellation

  • Orders can be canceled before dispatch only
  • Once shipped, cancellation is not possible

Support

For refund or return requests, contact support@catchycourt.com or WhatsApp our support team.